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We're here to help you

Should you require assistance or information at any time, please contact our customer services team on 0800 500 832.

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Hardship Assistance

Are you struggling to make your loan repayments? Are you experiencing financial hardship? We maybe able to help.

We know that unexpected things can happen in life and you might not be financially prepared to cope. For example, losing your job or getting sick may cause you to struggle with your loan repayments.

If you find yourself in a situation like this, we encourage you to talk to us about how your change in circumstances is impacting your financial position – we might be able to offer you some assistance to help you deal with the financial difficulties you’re facing.

We will take the time to understand your situation. We’ll ask you for information on your financial position and carefully consider how we might be able to help you get your loan back on track.

If you wish to apply for assistance, or have any questions, please contact us on 0800 833 832.

How do I make a complaint?

At UDC we pride ourselves on listening to our customers' needs, and continually growing and improving our products and services as a result.

If you have a complaint about your loan, our service, the way the loan was sold to you, or the way your claim is being handled, here's what you should do.

Step 1: Email us using our feedback form or contact Customer Service to discuss your complaint on 0800 500 832.

  • If they are unable to resolve the matter, your complaint will be referred to the appropriate person who'll acknowledge your complaint within 2 business days and aim to resolve this within 15 business days. If further investigation is required, we will discuss an alternative timeframe with you.

Step 2: If you’re still not satisfied

  • You can refer the matter to the UDC complaints representative, details as below.
    Financial Services Complaints Limited
    Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
  • Please note that if you haven't tried to resolve your complaint with us first, the Financial Services Complaints Limited will direct your complaint to us.


If you provide us with your personal information, we may disclose such information (where necessary) to any of our dealers in our authorised dealer network, and/or service providers acting on behalf of us or those dealers. Further details of our Privacy Policy can be found here.